Cancellation, Refund and Delivery Policy

We confirm the fee and delivery date before you pay, so there are no surprises. If plans change, here is what happens.

Quote Review

You cancel before we start the review: full refund.
We can't review your quote (for example, the documents aren't readable or the work is outside what we can judge well): full refund. We will tell you this before starting wherever possible.
We can't deliver by the agreed date: we tell you as soon as we know, and you can wait or cancel for a full refund.
Once we have started the review: the fee is no longer refundable, because the work is under way.
A factual mistake in your report: tell us within 14 days and we will correct it free of charge.

Expert Consultation

Reschedule for free up to 24 hours before your session.
Cancel 24 hours or more before your session: full refund.
Cancel with less notice, or miss the session: no refund, but we will try to find another time.

Managed IT

Cancellation and refunds are set out in the written agreement for each client.

How refunds are paid

Refunds go back to the account or method you paid with, within 7 working days of being agreed. Your bank or payment provider may take a few more days to show it.

Delivery

Our services are delivered digitally. Your report is sent by email (and on WhatsApp if you prefer) by the date we agreed before you paid. Consultations take place by video or phone call at the agreed time. Nothing is shipped physically.

How to cancel or ask for a refund

Email support@yoursidetech.com or message us on WhatsApp with your name and the email you used to contact us. The full terms are in our terms of service.